Below are some frequent client questions that we are asked to from time to time.
What should the customer know about your pricing (e.g., discounts, fees)?
We offer the lowest rates in the area. We also offer recycle credits for our property clean up customers - meaning if you have a truck load of metal or more your prices are dropped because we recycle what we can for you. So not only are you getting a killer deal, but your helping the environment by utilizing our services.
What is your typical process for working with a new customer?
We typically will come out to the address the customer needs services, we introduce ourselves, walk through exactly what you want done. We show you our estimate, discuss pricing and if its satisfactory we will either take partial payment up front (for our jobs that take several days to complete) or we will have you sign and once we complete the job take payment. On larger requests, we may or may not be able to start the same day, but we usually do. Upon completion, we do a final walk through, take payment have you sign the invoice and we send you a copy if you provided your email address. (don't worry, we can send you a copy at any time if you later need one)
What education and/or training do you have that relates to your work?
We have worked under several companies and individuals who have been in the cleaning industry and the recycle industry. We have established relationships and are very blessed with the experiences. We also have insurance for liability, meaning if one of our employees gets hurt at your residence or business, we will cover ourselves. We also are covered if there would be an accident to where an employee breaks something , heaven forbid, we haven't broken anything yet, but we like to be prepared for such situations life happens ! We are also registered with the better business bureau, and receive resources from the small business administration, and our rating is an A- only because our company is a little over a year old, we are new but put forth our best every day.
How did you get started doing this type of work?
We felt that our planet selflessly gives and gives without getting nearly as much as she receives. We just felt there is such a need to recycle items you wouldn't think were recyclable, and most people want to help but don't know how and lifestyle changes are difficult sometimes. We also felt that so many people work hard all the time and things get chaotic, tenants leave messes, we become too tired of looking at what clutter has accumulated and don't have time or energy, and sometimes a new start, new move, all that extra stress can really make life more of a survival experience vs. A thriving one. We thought if we could make money helping our environment more , helping people more, and taylor affordability in some way, we'd accomplish something great not only for the client, but for us and the environment. That is not a win/win, that is winning!
What types of customers have you worked with?
Ranchers, estate sales, farmers, corporations, individual home owners, realators, storage facilities, other "junk" or property cleaning companies, medical facilities, grocery stores, corner markets, tenants, landlords, friends, family, senior citizens, volunteered for different non profits (no cost servicing), auto part and auto body shops, auto dismantlers, basically any one can utilize our service.
Describe a recent project you are fond of. How long did it take?
The largest mess where a landlord's four home property that he just purchased was almost turned into a local landfill from a mixture of previous tenants and local transients passing through. It took us 2 months to dig the trash buried underground, hidden in the walls, it seemed as soon as we would clean out some more would be found! When we were finished you couldnt tell it was the same place! We felt so accomplished, and the realtors were pleased, it was rewarding in just the results, we got to know the neighboring businesses and residents close by who seemed relieved as well, and couldnt believe the difference as well!
What advice would you give a customer looking to hire a provider in your area of work?
Know what you want and what you don't want. We can only help you if you know what you want. We can work out cost and pricing, and find a company that is fair and works with your schedule and keeps you informed so there are no surprises. We have no hidden fees, we treat you how we would expect to be treated. Money is valuable because it took your time to make it, so we make sure you know what your getting and why it costs what it does, and where we can have some adjustments made in recycling.
What questions should customers think through before talking to professionals about their project?
Things you want to let any cleaning company or junk removal company are your budget, your need, what kind of materials are included that are needing to be removed, and location. Based on that information we can do a time frame of completion, estimate the cost, and recycle credit, and let you know when we can start. We understand people don't normally know what 500lbs or more of metal really is or what it looks like, which is why an estimate is recommended. To insure your best interest and pricing. Some companies do a flat rate, which isn't fair for individuals, and sometimes unfair to a business as well whether ours or some one elses. We know life is hard enough and is already unfair, we dont have to participate in that activity even if we can make extra money here or there. We are satisfied knowing we are a small business with a large climb ahead, and just want to enjoy this experience. We know we are doing a good thing, and enjoy being able to provide this service. This is how we found life enjoyable, when we were able to dust off the illusion of complication with some simplicity, in fullfilling every ones need.